🚨 Problems / Exceptions
Common issues
- Square / POS goes downKeep using Square → if the terminal fails, use Godwin's phone → if no electronic payment, cash only until restored → enter all cash sales into Square afterward.
- Running low / sold out of a side or proteinTell the lead immediately. Start the next batch early. Tell customers before they order.
- Card reader / payment issueSame fallback: try Godwin's phone, otherwise cash only, then re-enter sales in Square once restored.
- Injury, burn, or fireFor anything serious, call 911 first, then notify Godwin. (TODO: first-aid + fire SOP.)
- Equipment not workingReport it immediately (Staff Portal) and note it in the shift log.
Emergency procedures →