⭐ July 4 Coverage Guide
Monika is out for the July 4 weekend — this covers her front-counter & sides role. SECTION A = Godwin-verified procedures, use as written. SECTION B = still to be documented (not weekend blockers).
— — — SECTION A · VERIFIED — use as written — — —
A · July 4 schedule (Fri–Sun)
A · Cash drawer (front counter owns it)
A · Counter — every order
A · Portions — don't eyeball
A · Refunds / voids
- Avoid refunds when possible — first offer an equal-value exchange
- Front counter may approve one refund under $30 per weekend without Godwin's approval
- Refunds over $30 → Godwin approval required
- Process all approved refunds through Square
A · If Square / internet goes down (in order)
A · Sides — prep & coleslaw refill
Coleslaw dressing recipe (kept separately) →
A · Sides line & refill rules
A · Clean as you go
A · If a customer issue comes up
- ComplaintListen → "I'm sorry, let me fix that" → offer an equal-value exchange first → tell the lead.
- Out of a sideMark it sold out and tell customers. Follow documented recipes — do not improvise.
- Injury or fireCall 911 first, then Godwin.
A · Rush management
A · Closing (front / sides)
A · Call list
— — — SECTION B · STILL TO BE DOCUMENTED (not weekend blockers) — — —
B · Recipes to capture later
- Side recipes — Mac & Cheese, Haitian Mac & Cheese, Baked Beans, CornbreadSides are pre-made on prep day; the written recipes still need to be documented & verified.
- Sauce recipes (the in-house ones)To be documented & verified later.
- Rib Rub & Brisket RubOwner-only — never published in the staff app.