Staff Expectations

Minimum expectations for every GOD-WIN BBQ staff member on every service day.

• Arrival: Be ready to work at the assigned time — not arriving then preparing. If late, notify Godwin before the scheduled time.
• Personal hygiene and presentation: Hair secured or covered. Clean food-service clothing. Hands washed on arrival and after anything that breaks the clean-hand chain. No strong cologne or perfume near food prep.
• Station ownership: Know your station before service. Keep it stocked, cleaned, and ready. Address issues immediately.
• Recipe and procedure compliance: Follow documented recipes and procedures. Raise suggested changes with Godwin after service — never improvise without authorization.
• Customer interaction: Follow the customer service standards regardless of how busy it is.
• Communication: Report equipment problems, shortages, food quality concerns, and customer issues immediately to the shift lead or owner.
• End of service: Clean and close your station to standard. Do not leave until closing responsibilities are complete and confirmed.
• Phones: No personal phone use during active service except on designated breaks.