Accountability Model

Standards are clear, expectations are communicated, and performance is addressed directly and privately.

When Standards Are Met

Good work is named specifically. Consistent excellence earns recognition and more responsibility.

When Standards Are Not Met

• First occurrence: Direct, private conversation. What happened, what the standard is, what changes. Brief and clear.
• Repeated pattern: Structured conversation with documentation. Specific behaviors, clear expectation, improvement timeline, written record.
• Continued pattern or serious violation: Formal warning or immediate separation depending on severity.

Immediate Separation Grounds

• Theft of any kind
• Deliberate food safety violation
• Physical or verbal aggression toward customers or colleagues
• Unauthorized sharing of recipes, procedures, or business information
• Falsifying Square transactions or cash handling

Recipe and Procedure Compliance

Deviating from documented recipes or procedures without authorization is a conduct issue, not a difference of opinion. The recipes are the product; changing them unilaterally changes the product.